Our current maximum range is 10KM from your designated location. This is to ensure that you will always get the food you love on time as well as making sure that we do not overexert our delivery riders who work so hard to get your food to your doorstep.

We’re sorry, but you can’t change your order after it had been placed because the restaurant might have started preparing it upon accepting. Canceling the order at this stage may lead to food wastage.

If you'd like to add more items, please do go ahead and make another order while waiting for the current one to be delivered. Do note that normal delivery charges will be charged for the next order placed.

Yes, you can place up more than 1 orders from the same or different restaurants. You can also choose to deliver your orders to different delivery addresses.

How to place multiple concurrent Odaring order?

1. First, add in the items from different store into your cart,
2. In your cart page, you can select the store you want to order. You can choose to “select all” if you want to order all the items.

How to retrieve my ongoing Odaring orders?

You can track all ongoing orders from My Orders section in Odaring app and website.

Why can’t I place a new concurrent order?

You may not be able to place a new concurrent order due to the following:

• Your Odaring app version is not updated. Please ensure that your Odaring app is updated to version 1.0.2 and above. 

Can I choose different delivery addresses for my concurrent orders

Yes, you can choose a different delivery address for your concurrent Odaring orders.

Can I cancel my order or change address?

You won’t be able to cancel your order after it has been placed as the restaurant would have started preparing your order upon accepting it.

If the new delivery address is not too far away from the original address provided in the app, kindly reach out to your driver via our call feature if they can accommodate the change of address. You can also reach out to our support team in case you want to make some changes.

If this is not possible for your driver, do note that the delivery address will remain unchanged and your driver will deliver your order to the address that you've provided.

Can I order on behalf of someone else?

Of course! You can order Ordering for your loved ones and surprise them. Make sure to indicate the correct address so that the delivery partner may be able to send the food to the right location.

Can I order from different restaurants?

Yes, you can order from different restaurants and check out in one go.

Delivery fees change based on the distance from the restaurant to your location. The fees are shown upfront in the app as you browse through the restaurant selection. We’ll also display the fee on the checkout page before you confirm your order.

We occasionally review our delivery fees to ensure that our delivery partners are fairly compensated while still offering a wide selection of restaurants to our consumers.

We implement dynamic delivery fees. For example, if there are more orders than the number of delivery partners available in an area, rain or during peak hours, the delivery fees will increase and will help us assign your orders as efficiently as possible. This ensures our hardworking delivery partners are compensated for their time and effort.

Tip: You're encouraged to plan and order your meal during off-peak hours so as to minimize the delay.

Of Course! You can access all your rewards in our reward section.

Can't wait for your tasty order to arrive? Wish to track your order while you wait?

Track your order and check on your driver's arrival with the estimated time (ETA) displayed in the app.

Estimated time arrival may change depending on the number of orders placed at the time as well as traffic conditions.

One of Odaring's features is the ability to engage in real-time tracking, both for the driver's position and the estimated time of arrival.

If the driver's position on the map doesn't change, kindly contact the drivers directly from the application.

Yes, you can rate your order via your order history. You can even rate each item so that it can help to improve users’ experience. 

You can easily order food from your favourite restaurant with Odaring in just a few taps.

1. Confirm your Odaring delivery address
2. Select from thousands of restaurants (or check out our quick recommendation below the banner)
3. Tap on a food item and Add to Cart:

• Remember to indicate your special requests (if any) before adding to basket;
• Some of the food items may require you to select additional options;
• Tap Order Now to see the items in your cart

Here, you can:

1. add a promotion code to your order;
2. change your mode of payment;
3. add a note to the delivery partner (for example "please knock on the door, the doorbell is faulty") and
4. request for cutlery by swiping right the toggle button;
5. Check the final price and Place Order.

Sit back, relax, and get ready to enjoy your food.

You can reach the delivery partner via call, SMS or call.

The delivery partner may contact you via call, SMS or calling you. Please ensure you have entered the correct phone number while signing up and placing the order. Keep your mobile nearby in case the delivery partner wants to contact you.

Yes, all your information is safe when you transact on the web. We have strong security checks to ensure your private information is safe.

There are specific promos that are only applicable for use on the Odaring app. If you want to use those promos, then, you can download the Odaring app to avail these promotions. Another reason might be the promo code has reached its redemption limit.

You may have not logged in to your Odaring account on the web. Please log in on the web via the ‘Login’ button on the top right corner of the screen.

Need to schedule an Odaring order? Worry not, with the schedule order feature now available on Odaring you can schedule an order up to 2 days in advance. 

Interested and want to know how? It’s simple! There are two ways to do so by “Scheduling order from the Menu page” or “Scheduling order from the Basket page.”

Method 1:

Scheduling order from the Menu page:

1.  Select your preferred restaurants at the homepage or search
2. At the store page, tap on edit options to schedule the delivery time/date
3. On the Order type page, select your preferred delivery arrival time and tap on continue.
4. The Menu will be updated according to your selected delivery arrival time. Choose the item(s) from the Menu and add to your basket to proceed.

Method 2:

Scheduling order from the Cart page

1. On the cart page, tap on “Edit options”
2. On the Order type page, select your preferred delivery arrival time and tap on continue.
3. Once you have confirmed your delivery arrival time and items, tap on “Pay Now” to proceed.

For more information about this feature, you may refer to our FAQs’ below.

• What is a scheduled order? 

Now you can schedule a food delivery in advance for a future time and date.

• How many days in advance can I schedule my food order?

Depending on the store, you can usually schedule up to 2 days in advance.

• Do I need to pay an extra fee for scheduling a food order?

No, there is no extra fee for scheduling a food order.

• Can I also schedule a Pick-up food order? 

Yes, you can schedule a Pick-up order, depending on the store.

• Which payment methods are supported for scheduled order?

Currently we support cashless payment methods i.e. credit/debit card, bank transfer,  and e-wallet.

• Can I place a Scheduled Order via the web?

Yes, you can schedule order via the web.

• Can I cancel a Scheduled Order?

You will not be able to cancel a Scheduled Order once it has been placed. If you really need to cancel your order, you can contact Odaring support to get the help required.

• Why do I see ‘Restaurant unavailable at this time’ error message when I try to place a Scheduled Order?

The merchant may have set their closing hours during the particular time slot that you’ve chosen. Please choose a different time slot for the same merchant, or, you can order from another merchant for the same time slot.

• Why is the item in the menu greyed-out when I tried to place a Scheduled Order?

This is happening because the item may not be available during the particular time slot that you’ve chosen. In such a case, you can either choose a different time slot to see if the item is available then, or, add a different item to your basket. 

• Why do I see ‘You have been away for a while… timing is no longer valid’ when I try to place a Scheduled Order?

The time slot that you have chosen is no longer available. You can try selecting another time slot for your Scheduled Order and try placing the order again.

• Why does it say that the menu is unavailable even though I’ve selected the correct delivery time slot?

The delivery time for Scheduled Order booking is not within the time slot that the menu is available.For example, you’re placing a Scheduled Order at 10 am for delivery at 5 pm, but the breakfast menu is not available then.

You can either change the delivery time slot for your Scheduled Order to order the menu items that you want, or order from the available menu if you want to keep your selected delivery time slot.

• Why is the delivery fee different between a Scheduled Order and an ASAP order that I have placed at the same time?

The delivery fee for each order is calculated based on a certain set of parameters including distance and time of day, amongst others.  As such, the delivery fee for each order will vary depending on those parameters.

You’ll be able to type in any special request in the Special Instructions field before adding the food item into the basket, and we’ll do our best to serve you.

When ordering Odaring, you can choose to receive or not to receive cutlery at the cart page. As part of Odaring's commitment to be more eco-friendly, we've switched off your Cutlery Request toggle by default.

You'll be able to see your cutlery request at the Cart page, just before you place the order.

If you wish to receive cutlery, simply swipe right to switch the toggle on.

For more information about this feature, you may refer to our FAQs’ below:

• What does the Cutlery Request toggle mean?

Odaring is dedicated to contributing to our environment. Part of our efforts include reducing plastic waste, like single-use plastic cutlery. Hence we're offering our customers the option to ‘opt out’ of receiving these.

• I requested for cutlery but did not receive it. What can I do?

We apologise for your experience! Unfortunately, we're not able to deliver the cutlery to you. Please let us know below about what happened, and we'll work closely with your restaurant to ensure that this doesn't happen again.

• I didn't request for cutlery but still received it. I'm disappointed. 

Thank you for committing to our initiative to become eco-friendly! As this is a new initiative for our participating restaurants, your request may have been overlooked this time. We're sorry for your experience, and invite you to share feedback for our improvement. Since you've already received the cutlery, we suggest that you use and then recycle it.

• Does cutlery also include straws?

No. Cutlery request is only meant for plastic spoons, forks and knives, and not straws. You should get straws for all relevant beverage orders. However, do note that many restaurants today practice a 'no single-use plastic straw' policy, which may be the reason why you've not received straws.

• Odaring delivery uses a lot more single-use plastics like plastic bags and containers. Why are you only focusing on cutlery?

As part of our environmentally sustainable programme, Odaring is committed to introducing several single-use plastic reduction initiatives, starting with cutlery.

You can enter the promotion code by simply tapping on the Promo code before placing your order.

Currently we offer 3 types of cashless payment methods, which are credit/debit cards, bank payment and e-wallet.

If you’re having issues paying for your Odaring order, please check that you have:

1. Updated your Odaring app to the latest version.
2. Added in the correct payment info.

In need of a cancellation order? You may do so by tapping on the cancel order button in your order summary page. 

1. Tap on Cancel order button in the order summary page
2. Your order will change to the order cancel requested. At this stage, we will be reviewing whether you are able to cancel your order.

Please note that this check does not guarantee cancellation as it will be done on a case-to-case basis.

There may be few reasons why orders are not allowed to be cancelled:

1. the merchant has started preparing the order 
2. the driver has picked up the order from the merchant

After an order is successfully delivered, you'll receive an e-receipt in your Odaring registered email account. 

If you would like to update your latest email, you may do so under your account profile. 

You will not receive e-receipts if you have not verified your email address. 

You could also get your individual receipts from the order summary page. From there, you can enter your email address that you wish to receive the receipt.

The service distance for restaurants in certain areas may be temporarily reduced for delivery due to a spike in orders or to protect our delivery partners from having to ride extremely long distances in the rain.

We understand that it can be disappointing when you cannot order from your favourite restaurants on the Odaring app. 

This automated adjustment is necessary for instances where there is a lower likelihood of orders being assigned to a delivery partner. This system is used to avoid disappointing consumers with longer than usual wait times, or for the food ordered to become cold and affect its quality. 

Our system will automatically readjust the service distance and availability of the restaurants in affected areas once the weather improves or the number of orders stabilizes.

Tip: Do try to order off-peak hours to continue enjoying your favourite meals.

We are sorry to hear that. We did not expect things to go this way. Let us know what went wrong with your order through the form provided and we’ll get back to you as soon as we can.

We apologize that you’re facing issues with your food such as wrong serving size or missing add-on ingredients. This is not the experience we want you to have with Odaring and we strive to serve you better on your next order with us.

To ensure that our standards are up to your satisfaction, we encourage you to always provide any form of feedback by rating your restaurant. This will help them (the restaurant) understand how to serve you better in the future. 

If you find your food arriving in poor condition, kindly submit the refund request form provided for us to check and investigate further. If you have a missing or incorrect order simply go to your order summary and tap on the refund request. Note: Upon submission of the form, you agree to (i) requesting a refund; and (ii) Odaring has discretion as to whether refunds will be made.

We’re sorry to hear about the condition of your food! Please allow us to try to make it right for you.

Simply email your issues with your order to customerservice@odaring.com and you can expect to hear from us soon. We’ll also notify your restaurant and delivery partner so that this issue won’t happen to someone else.

Note: Upon submission of the form, you agree to (i) requesting a refund; and (ii) Odaring has the discretion as to whether refunds will be made.

Remember to enter your promo code at the cart before confirming your order to fully enjoy your discounts!

With so many promo codes going around, things tend to get confusing, so let's do a few quick checks:

1. Ensure that the promo code you are trying to use is for the correct service type (Odaring)
2. The various terms and conditions such as date, time, outlet, menu/item, and number of redemptions are met
3. Check your receipt for any promo discounts.

Let us know, through the form provided, after confirming that you have entered a promo code but the discount is not awarded.

Did you notice an error in the restaurant’s information? You can assist in preventing further misinformation for others by submitting it through our customer support.

You may submit any of the following information:

1. Restaurant name
2. Address
3. Menu item
4. Item price
5. Operating hours
6. Other incorrect information

Submissions will be reviewed carefully by us and it may take some time to reflect on the restaurant’s page. We encourage you to do a quick check to verify the error as the restaurant may have multiple outlets registered in the app.

The accepted modes of payment for Odaring currently is via credit/debit card, bank transfer and e-wallet. The payment method will follow the primary payment method that you have set up on the app. To ensure a seamless Odaring ordering experience, ensure that you have sufficient balance. Let us know if you encounter any issues while making payment for your Odaring order.

We understand that it can be disappointing when none of our delivery partners is available to deliver your meal. Rest assured that our delivery partners are working very hard to serve many consumers like you.

However, this tends to happen when there is a spike in orders, or there is no delivery partner available in the area to accept your order. If you would like to cancel your order, here's how you can do it. 

Tip: We recommend ordering off-peak hours to enjoy your favourite meals.

If the application stops suddenly after cancelling the order, you don’t have to worry, your request has been accepted and you can start creating a new order.

Please follow these steps to verify that it is cancelled:

1. Close the app
2. Check your internet connectivity
3. Open the app, select Orders
4. Check on your order status

If it is marked as "Cancelled", you can create a new order.

If it is marked as "Preparing your order", it means that your cancellation is unsuccessful as your order has been prepared.

We’re sorry to hear about your experience! Sometimes deliveries may be delayed by how busy the restaurant is, your order size, or poor traffic conditions. You can contact your driver via call or message for an update on your order. As they may be on the road, please try again if there is no response at first.

If your driver has cancelled your order without letting you know first or giving a valid reason, please report your issue to us via the Odaring app for a better experience.

We’re sorry to hear that our delivery partner has updated your order status as delivered but was a no-show. We understand how frustrated you must feel, and you shouldn't be charged for this absent order.

Our service standards require all drivers to complete every order that is accepted responsibly. We will carry out an investigation based on the report received. If your driver has been found guilty of violating our rules, we'll take appropriate action to correct their behaviour.

Part of our safety policy requires that delivery partners update their personal and vehicle information with Odaring.

Riders must only use the vehicle that corresponds to the description which has been provided to Odaring.

Do let us know if your delivery partner's information didn't match the app.

Please log your complaint to our customer service if you are faced with a rude delivery partner. We are serious in this as delivery partners with bad behaviors will be removed from the Odaring platform.

You should never be subject to threats by our delivery partners, so we take such feedback seriously.

If you require emergency assistance, all you have to do is contact MERS 999.

Odaring does not tolerate any form of inappropriate contact or aggressive behaviour.

Let us know what happened through the form provided, or call us and we will get in touch with you shortly.

We’re sorry to hear that you had to wait longer than expected for your food to arrive. Rest assured that our delivery partners are hard at work delivering your food in the shortest time possible.

If your estimated time of arrival (ETA) changes while you wait for your food to arrive, there are a few reasons as to why your order may be delayed.

Here are some reasons why your order may be delayed:

1. The order wasn't immediately accepted by the merchant.

Some merchants might need more time to confirm your order. It could be due to peak hours, or they are understaffed at that time.

2. There are fewer available drivers

During peak hours, public holidays, or bad weather days, there could be fewer available drivers on the road. It could take a while to allocate you the nearest available driver.

3. Merchants need more time to prepare the order.

During peak hours, merchants might need more time to prepare an order. Do note that the same also applies for large orders.

4. There may be challenges on the road.

After picking up your order, drivers could face unavoidable circumstances such as bad weather, heavy traffic or even road accidents. In such cases, they might take longer to reach you.

There are also instances when drivers cannot locate you easily. Please ensure that you've provided the correct address with clear instructions to deliver your order.

5. Drivers may be handling multiple orders.

For delivery efficiency, orders near you may be grouped and delivered by a single driver. This process might involve multiple collections and deliveries. Therefore, your driver may need more time to reach you.

Here’s how you can track your order:

You may check for real-time updates for your order on your Odaring app.

1. Upon placing your order, the selected restaurant will first accept your booking.
2. Next, a driver will be assigned to your order, and will head towards the restaurant
3. Upon picking up your food, your driver will make his or her way towards you.
4. Odaring will notify you when the driver has arrived.

If you still did not receive your order within a reasonable period past the stated time of arrival, please contact your driver via message or voice call. 

We understand it can be frustrating to wait for a delivery, but we are working to improve our services. If you have feedback on your restaurant or driver, please rate them.

FAQ

• The driver had already arrived at the restaurant some time ago but had not picked up my food yet 

Your food may still be in the process of being prepared. This can happen if you have a large food order, or the restaurant is experiencing a large volume of orders.

• Why is my driver making another delivery first, and how will that affect me

If you’re seeing the words, “Driver delivering order near you” on your screen, this means that your driver is making a delivery at a nearby location. Multiple orders enable us to fulfil as many orders from other hungry customers near you.

Rest assured that your waiting time won’t be significantly impacted. We do our best to ensure that your food is delivered within the estimated time.

• My driver has already picked up my food, but I can’t track the order 

You can tap on track my order in your order summary and you will see a map on your screen once your driver has picked up the order and is on his or her way to you. At this point, you’ll be able to track the progress of your order.

• My driver is moving towards me, but why is the expected time of arrival so long 

This may be due to bad weather conditions which will require your driver to drive more slowly and cautiously, or maybe caught in traffic congestion.

We aim to have your order delivered in the fastest and convenient way possible. However, we live in a busy city where heavy traffic is the norm, which may lead to delays in your delivery. We thank you for your patience.

Do contact your driver if your delivery has not arrived within the estimated time via call for an immediate update.

Still, need help? Let us know and we'll get back to you as soon as possible.

We’re sorry to hear that something went wrong with your Odaring order! We would like to make up for your missing or incorrect order. Please let us know about the issue that you’re facing through the Odaring app, within 8 hours upon receiving your order for us to check.

You can contact us via the chat function in your order where we will have dedicated customer support to assist you. However, you can also reach out to us by tapping on the email us button.

You should receive a copy of the receipt from the restaurant/store and an e-receipt delivered to your registered Odaring email for every order that you’ve made. However, you still can request for a receipt in your order summary screen.